Blog

The Winning Startups: Who Are They?

I am honored to serve as a coach and trainer for some of San Francisco’s most successful startup companies through coaching company Better Manager. Here is a list of the most exciting and successful startups in several US and international cities as compiled by Harvard Business School Professor Jeffrey Bussgang on his blog Seeing Both […]

The Turnaround Team: The Success Formula of the Philadelphia Eagles

On this Sunday, the Philadelphia Eagles will face off against the 6 time champion New England Patriots at the 2018 Super Bowl in Minneapolis. The Eagles have never won a Super Bowl Championship, but they enter this contest in a strong position to do so after a remarkable 2 year turnaround that led them towards […]

If I Had a Day in Provincetown: My Favorite Things to See, Eat and Do

Imagine an idyllic New England village by the sea with beautiful homes and  quaint shops. There are sail boats float in the harbor. Lobster and New England clam chowder is readily available. Beaches and sand dunes are abundant. The town is alive with diversity, art, good food and playful celebration. Regardless of age, weight, race […]

The World of Work, Part 3: What Really Drives Employee Engagement

While the latest Gallup numbers show a marked increase in employee engagement across industries for the first time since 2000, the percentage of employees who are disengaged or actively disengaged (employed sabbotage artists) is still shockingly high–around 69% of employees when totaled together. We are seeing improvement though, and this infographic from Quantum Workplace reveals […]

The World of Work, Part 1: The Big Shifts

This week, I will be posting a few infographics and entries concerning the workplaces that are taking shape in 2016. They are quite different than those of the past as new generations shift the contours of the relationship between employer and employee, as well as reconfigure our concepts of the spaces in which we do […]

The Power of Empathy: The Patient Experience

  Tell me how much you know of the sufferings of your fellowmen and I will tell you how much you have loved them. Helmut Thielicke As customers or as patients, we often wish the person attending to us  just had more empathy for our situation. Neuroscience has proven that some people genetically are gifted with […]

My Favorite Music Videos of 2011

[youtube http://www.youtube.com/watch?v=r_8ydghbGSg&w=560&h=315] There were a host of impressive music videos this year, but none I enjoyed more than Demi Lovato’s “Skyscraper.” The video is especially impactful given its very personal dimension for Demi who chose physical imagery to demonstrate her emergence from personal pain and difficulty. It’s an inspiring song of determination and redemption, and […]

In San Diego for a Week: Relationship Awareness and Conflict Conference

I am on the road a lot these days as a customer experience facilitator for Avis Budget Group, but I’m excited to take a break and join my company Personal Strengths Publishing for the 40th anniversary annual conference in San Diego. I love my work in relationship awareness and conflict management with this company, and […]