Blog

Tired of Applying for Jobs Online? Stop, and Get a Job

This excellent article provides the rationale for the advice I give to clients in job transition all of the time: put 90% of your energy into creating value through relationships, and 10% or less of your energy into online job applications. Everything in us tells us to keep populating online applications, and maybe we’ll just […]

Ages 55-70 and Can't Find a Job? 5 Things You Should Be Doing Now

The 56 year old former publishing executive sat across from the table from me at Starbucks greatly troubled because he was laid off from a prestigious New York City magazine publishing company two months prior, and he still was unemployed despite an aggressive search for new work. John had worked for his former company over […]

My Favorite Things of 2014: Film, Theater, Books, Restaurants and Music

Every year, I take the opportunity to look back on the year just past, to say thanks for the gifts of culture and people that led to my growth. I wish to recognize those cultural artifacts that are most memorable to me, and some that just made me smile, or led me to sing and […]

My Favorite Places to Eat in the U.S. And Beyond -City by City

Over the past four years, I’ve had the privilege of traveling to many U.S. cities and a few European ones for work, and a little pleasure. Along the way, I make it a point to find great places to sample some of the local culture through dining. I have three criteria: 1) Unless it is […]

Vacationing This Summer? Check Out My "If I Had a Day" Series for NYC, LA, Nashville and NOLA

Summer vacation is just around the corner, and it’s time to begin planning where you will visit and what you will do. It has been my privilege to live in some of the most visited cities in the United States and to continue to explore others when I am there for client work. I made […]

It's Not What You Do: Resolving Customer Issues to Create Loyalty and Inspire Enthusiasm

Did you know that customers are more loyal and enthusiastic after a problem happens than before one happens in the first place? Study after study proves this is true, so it a great reminder that how we handle customer issues, and not just what we do to resolve them, matters if we are going to […]