The Secret to Tom Brady’s Leadership: The Influence of Energy

All of us emit a “vibe” or an “energy” to people around us in every minute of the day. The problem is that we emit much of this energy without thought, intention or practice. In essence, the energy we manifest to others is often in automatic default mode, and we may forget that others are … Continue reading

Not Everyone Wants a Trophy: The Deloitte Report on Millennials in the Workplace 2016

Millennials just recently officially became the largest generation in the US work force. There has been much written and said about Millennials, and managers continue to repeat the stereotypes of entitlement, trophies and 3 hour spa breaks at lunch. Millennials, like all of us, rarely fall so easily into those stereotypes. Deloitte conducted a survey … Continue reading

The Six Strategies to Persuade Others

Robert Cialdini, author of Influence: The Psychology of Persuasion and the new book Pre-Suasion, found in his research that people are most influenced by one of six strategies used by influencers. Whether you are seeking to win new business, be a more effective leader, or persuade a client to buy you product — these strategies … Continue reading

My Favorite Things of 2016

The lists below reflect my favorite things of 2016. They are not the “best of” 2016 from a critical or popular perspective. They are simply the things I enjoyed most, found myself using most, or the things that I found most meaningful in 2016. Here are some questions and comments that I receive often about … Continue reading

Bossy or Bold? Becoming an Assertive Woman in the Workplace

Much of my consulting and training work is in the New York City area, and one of the most frequently asked questions I receive from female clients is how to be assertive without being perceived negatively by other female and male colleagues. Even in a progress work environment like NYC financial services, females are told … Continue reading

The World of Work, Part 4: Leaders and Managers: There is a Difference

Managers are a dime a dozen, but leaders are hard to find. That is why employees tell me often that do not know the purpose of their work, that no one ever tells them “thank you”, or that there is no communication in their workplace. They have managers, but managers are not necessarily leaders. Leaders … Continue reading

The World of Work, Part 2: Debunking the Millennial Myths

I train managers most every week, and the moment someone mentions a Millennial employee, immediately someone in the room says something like, “They are all so entitled.” Here we go again. There may be some general truth to the stereotype for some employees, certainly not all, but it actually is quite unfair because the research … Continue reading

The World of Work, Part 1: The Big Shifts

This week, I will be posting a few infographics and entries concerning the workplaces that are taking shape in 2016. They are quite different than those of the past as new generations shift the contours of the relationship between employer and employee, as well as reconfigure our concepts of the spaces in which we do … Continue reading

Rethinking the Employee Engagement Survey: Asking the Right Questions

What if the questions your organization is asking on employee engagement surveys actually are further disengaging your employees rather than engaging them? Studies conducted by business consultant and coach Marshall Goldsmith show that employee engagement surveys actually may cause the employee to focus more on the faults of the manager or the company rather than … Continue reading

Work as a Calling: How Southwest Airlines Hires the Right People

Southwest Airlines consistently hires people who represent its service-oriented and humorous culture well. How? An insistence on hiring for values and personality, and the candidate must exhibit these qualities before being hired. A recent blog article describes how Southwest Airlines does it over and over again. Key to their success: Over 70% of Southwest Airlines employees describe … Continue reading