If I Had a Day in Provincetown: My Favorite Things to See, Eat and Do

Imagine an idyllic New England village by the sea with beautiful homes and  quaint shops. There are sail boats float in the harbor. Lobster and New England clam chowder is readily available. Beaches and sand dunes are abundant. The town is alive with diversity, art, good food and playful celebration. Regardless of age, weight, race … Continue reading

Not Everyone Wants a Trophy: The Deloitte Report on Millennials in the Workplace 2016

Millennials just recently officially became the largest generation in the US work force. There has been much written and said about Millennials, and managers continue to repeat the stereotypes of entitlement, trophies and 3 hour spa breaks at lunch. Millennials, like all of us, rarely fall so easily into those stereotypes. Deloitte conducted a survey … Continue reading

Goodbye to Some Of That: Upon Leaving New York

We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time.  T.S. Eliot I spent half of my life trying to get to New York. I then spent a year trying to leave it, and I finally did. … Continue reading

The Six Strategies to Persuade Others

Robert Cialdini, author of Influence: The Psychology of Persuasion and the new book Pre-Suasion, found in his research that people are most influenced by one of six strategies used by influencers. Whether you are seeking to win new business, be a more effective leader, or persuade a client to buy you product — these strategies … Continue reading

Bossy or Bold? Becoming an Assertive Woman in the Workplace

Much of my consulting and training work is in the New York City area, and one of the most frequently asked questions I receive from female clients is how to be assertive without being perceived negatively by other female and male colleagues. Even in a progress work environment like NYC financial services, females are told … Continue reading

The World of Work, Part 4: Leaders and Managers: There is a Difference

Managers are a dime a dozen, but leaders are hard to find. That is why employees tell me often that do not know the purpose of their work, that no one ever tells them “thank you”, or that there is no communication in their workplace. They have managers, but managers are not necessarily leaders. Leaders … Continue reading

The World of Work, Part 3: What Really Drives Employee Engagement

While the latest Gallup numbers show a marked increase in employee engagement across industries for the first time since 2000, the percentage of employees who are disengaged or actively disengaged (employed sabbotage artists) is still shockingly high–around 69% of employees when totaled together. We are seeing improvement though, and this infographic from Quantum Workplace reveals … Continue reading

The World of Work, Part 1: The Big Shifts

This week, I will be posting a few infographics and entries concerning the workplaces that are taking shape in 2016. They are quite different than those of the past as new generations shift the contours of the relationship between employer and employee, as well as reconfigure our concepts of the spaces in which we do … Continue reading

The Power of Empathy: The Patient Experience

  Tell me how much you know of the sufferings of your fellowmen and I will tell you how much you have loved them. Helmut Thielicke As customers or as patients, we often wish the person attending to us  just had more empathy for our situation. Neuroscience has proven that some people genetically are gifted with … Continue reading

Leadership & Self-Deception: A Spiritual Perspective

All things are possible when we realize the truth is not trapped by what we see on the outside– Jason Upton Two weeks ago, I wrote an extensive 5 part series of reflection on the book Leadership and Self-Deception. It perhaps is the most important book that I’ve read in the last five years, and … Continue reading