Not Everyone Wants a Trophy: The Deloitte Report on Millennials in the Workplace 2016

Millennials just recently officially became the largest generation in the US work force. There has been much written and said about Millennials, and managers continue to repeat the stereotypes of entitlement, trophies and 3 hour spa breaks at lunch. Millennials, like all of us, rarely fall so easily into those stereotypes. Deloitte conducted a survey … Continue reading

Goodbye to Some Of That: Upon Leaving New York

We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time.  T.S. Eliot I spent half of my life trying to get to New York. I then spent a year trying to leave it, and I finally did. … Continue reading

The Six Strategies to Persuade Others

Robert Cialdini, author of Influence: The Psychology of Persuasion and the new book Pre-Suasion, found in his research that people are most influenced by one of six strategies used by influencers. Whether you are seeking to win new business, be a more effective leader, or persuade a client to buy you product — these strategies … Continue reading

Bossy or Bold? Becoming an Assertive Woman in the Workplace

Much of my consulting and training work is in the New York City area, and one of the most frequently asked questions I receive from female clients is how to be assertive without being perceived negatively by other female and male colleagues. Even in a progress work environment like NYC financial services, females are told … Continue reading

The World of Work, Part 4: Leaders and Managers: There is a Difference

Managers are a dime a dozen, but leaders are hard to find. That is why employees tell me often that do not know the purpose of their work, that no one ever tells them “thank you”, or that there is no communication in their workplace. They have managers, but managers are not necessarily leaders. Leaders … Continue reading

The World of Work, Part 3: What Really Drives Employee Engagement

While the latest Gallup numbers show a marked increase in employee engagement across industries for the first time since 2000, the percentage of employees who are disengaged or actively disengaged (employed sabbotage artists) is still shockingly high–around 69% of employees when totaled together. We are seeing improvement though, and this infographic from Quantum Workplace reveals … Continue reading

The World of Work, Part 1: The Big Shifts

This week, I will be posting a few infographics and entries concerning the workplaces that are taking shape in 2016. They are quite different than those of the past as new generations shift the contours of the relationship between employer and employee, as well as reconfigure our concepts of the spaces in which we do … Continue reading

The Power of Empathy: The Patient Experience

  Tell me how much you know of the sufferings of your fellowmen and I will tell you how much you have loved them. Helmut Thielicke As customers or as patients, we often wish the person attending to us  just had more empathy for our situation. Neuroscience has proven that some people genetically are gifted with … Continue reading

Favorite Things: Iconoclasts

I find myself wanting to share some of my favorite things and new discoveries from time to time on here, so I’m going to start a new entry series with that theme today. I guess Oprah gave me the idea, but unfortunately I won’t be handing out gifts to any of you. But here is … Continue reading

Los Angeles Notes — By Joan Didion

As the Santa Ana winds begin to blow, and I sat for three hours on the 101 Freeway on Monday evening while I saw the red glow of the sky as the mountains burned, and the smell of burning wood filled the air, I could not help but think back to so many California memories … Continue reading